A continuous improvement process focused on your clients’ wants and needs. Innovative solutions to draw more interest and convert that interest into sales through the experience offered by your retail spaces. Design Thinking applied to retail
LEADING RETAIL + BUILDING RETAIL
RESEARCH
What are your clients’ needs and how do your points of sale respond to those needs?
We carry out field research and perform a complete study of the purchasing experience offered by your brand’s contact points. At this stage, our aim is to understand your audience’s motivations and restraints from a variety of perspectives. This step allows us to diagnose failures, identify successes and highlight opportunities.
EXPLORE /
REEXPLORE
CONSIDER /
RECONSIDER
BRANDLANDING®
What experience should your brand offer?
Through Brandlanding®, a unique and creative methodology, we define a new experience for your contact points: one that is valued by your clients and profitable for your brand.
DESIGN
What should your clients’ points of sale be like?
We design hardware and software that customises the experience at your contact points: location, objects, people and roles, service model and messages.
CREATE /
RECREATE
LAUNCH /
RELAUNCH
IMPLEMENTATION
How do we make business expansion more efficient?
We take care of everything you need to launch your points of sale wherever you need them. We plan and carry out the necessary work and improvement measures with the quality, timeliness, and cost that you expect.
FOLLOW-UP
What does Flow offer you as your Retail Partner?
Flow is much more than a provider. We can act as your retail partner by following up on your deployments, identifying opportunities continuously over time, training your staff on the new retail strategy and guiding you through the innovation processes every step of the way.
VALIDATE /
REVALIDATE
LET’S REDEFINE YOUR RETAILING EXPERIENCE, WRITE TO US
Do you want to learn about everything we can do for your brand and your retail environments?
CONTACT US
